provider Tickets PUT /tickets/{ticket_id}
@utdk/intercom /tickets/{ticket_id}
Update a ticket
You can update a ticket.
Intercom-Version header
enum: 1.0, 1.1, 1.2, 1.3…
ticket_id path required
The unique identifier for the ticket which is given by Intercom. {% admonition type="info" name="Not the Inbox ticket ID" %} This is the internal `id` field from the API response, not the `ticket_id` displayed in the Intercom Inbox (e.g., #12345). Use the `id` value from the ticket object returned by the API. {% /admonition %}
string

Try it

Authentication
Configure credentials for Intercom API
Gateway
The gateway proxies requests and injects credentials server-side. Configure credentials above, then enter your gateway URL.

Saved automatically to browser storage.

updateticket
PUT/tickets/{ticket_id}
You can update a ticket.

Parameters

required

The unique identifier for the ticket which is given by Intercom. {% admonition type="info" name="Not the Inbox ticket ID" %} This is the internal `id` field from the API response, not the `ticket_id` displayed in the Intercom Inbox (e.g., #12345). Use the `id` value from the ticket object returned by the API. {% /admonition %}

Input

Option to disable notifications when a Ticket is updated.

Enter a gateway URL above to enable sending.

Code snippet
Updates live as you fill in the form above.

TypeScript

import intercom from '@utdk/intercom';

await intercom.updateticket({
  "Intercom-Version": "2.14"
})