You can search for multiple tickets by the value of their attributes in order to fetch exactly which ones you want. To search for tickets, you send a `POST` request to `https://api.intercom.io/tickets/search`. This will accept a query object in the body which will define your filters. {% admonition type="warning" name="Optimizing search queries" %} Search queries can be complex, so optimizing them can help the performance of your search. Use the `AND` and `OR` operators to combine multiple filters to get the exact results you need and utilize pagination to limit the number of results returned. The default is `20` results per page. See the [pagination section](https://developers.intercom.com/docs/build-an-integration/learn-more/rest-apis/pagination/#example-search-conversations-request) for more details on how to use the `starting_after` param. {% /admonition %} ### Nesting & Limitations You can nest these filters in order to get even more granular insights that pinpoint exactly what you need. Example: (1 OR 2) AND (3 OR 4). There are some limitations to the amount of multiples there can be: - There's a limit of max 2 nested filters - There's a limit of max 15 filters for each AND or OR group ### Accepted Fields Most keys listed as part of the Ticket model are searchable, whether writeable or not. The value you search for has to match the accepted type, otherwise the query will fail (ie. as `created_at` accepts a date, the `value` cannot be a string such as `"foobar"`). The `source.body` field is unique as the search will not be performed against the entire value, but instead against every element of the value separately. For example, when searching for a conversation with a `"I need support"` body - the query should contain a `=` operator with the value `"support"` for such conversation to be returned. A query with a `=` operator and a `"need support"` value will not yield a result. | Field | Type | | :---------------------------------------- | :--------------------------------------------------------------------------------------- | | id | String | | created_at | Date (UNIX timestamp) | | updated_at | Date (UNIX timestamp) | | title | String | | description | String | | category | String | | ticket_type_id | String | | contact_ids | String | | teammate_ids | String | | admin_assignee_id | String | | team_assignee_id | String | | open | Boolean | | state | String | | snoozed_until | Date (UNIX timestamp) | | ticket_attribute.{id} | String or Boolean or Date (UNIX timestamp) or Float or Integer | {% admonition type="info" name="Searching by Category" %} When searching for tickets by the **`category`** field, specific terms must be used instead of the category names: * For **Customer** category tickets, use the term `request`. * For **Back-office** category tickets, use the term `task`. * For **Tracker** category tickets, use the term `tracker`. {% /admonition %} ### Accepted Operators {% admonition type="info" name="Searching based on `created_at`" %} You may use the `<=` or `>=` operators to search by `created_at`. {% /admonition %} The table below shows the operators you can use to define how you want to search for the value. The operator should be put in as a string (`"="`). The operator has to be compatible with the field's type (eg. you cannot search with `>` for a given string value as it's only compatible for integer's and dates). | Operator | Valid Types | Description | | :------- | :----------------------------- | :----------------------------------------------------------- | | = | All | Equals | | != | All | Doesn't Equal | | IN | All | In Shortcut for `OR` queries Values most be in Array | | NIN | All | Not In Shortcut for `OR !` queries Values must be in Array | | > | Integer Date (UNIX Timestamp) | Greater (or equal) than | | < | Integer Date (UNIX Timestamp) | Lower (or equal) than | | ~ | String | Contains | | !~ | String | Doesn't Contain | | ^ | String | Starts With | | $ | String | Ends With |