conversationsTicketsUpdate · PostHog API

provider conversations PUT /api/projects/{project_id}/conversations/tickets/{id}/

@utdk/posthog /api/projects/{project_id}/conversations/tickets/{id}/

conversations_tickets_update

Handle ticket updates including assignee changes.

id path required: The ticket's UUID or its numeric ticket number.; string
project_id path required: Project ID of the project you're trying to access. To find the ID of the project, make a call to /api/projects/.; string

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conversationsTicketsUpdate

PUT/api/projects/{project_id}/conversations/tickets/{id}/

Handle ticket updates including assignee changes.

Parameters

idrequired

The ticket's UUID or its numeric ticket number.

project_idrequired

Project ID of the project you're trying to access. To find the ID of the project, make a call to /api/projects/.

Input

idrequired

ticket_numberrequired

channel_sourcerequired

channel_detailrequired

distinct_idrequired

status

Ticket status: new, open, pending, on_hold, or resolved * `new` - New * `open` - Open * `pending` - Pending * `on_hold` - On hold * `resolved` - Resolved

priority

Ticket priority: low, medium, or high. Null if unset. * `low` - Low * `medium` - Medium * `high` - High

assigneerequired

anonymous_traits

Customer-provided traits such as name and email

identity_verifiedrequired

Trust signal indicating whether the ticket's claimed identity was attested by the server (widget HMAC, SPF-authenticated email, or a signature-validated platform webhook). True when verified, false when assessed but not attested, null when unknown (e.g. created before this signal existed).

ai_resolved

false

escalation_reason

ai_triagerequired

AI support pipeline triage and outcome (status, result, ticket_type, confidence, attempts, etc.).

created_atrequired

updated_atrequired

message_countrequired

last_message_atrequired

last_message_textrequired

unread_team_countrequired

unread_customer_countrequired

session_idrequired

session_contextrequired

sla_due_at

SLA deadline set via workflows. Null means no SLA.

snoozed_until

slack_channel_idrequired

slack_thread_tsrequired

slack_team_idrequired

email_subjectrequired

email_fromrequired

email_torequired

cc_participantsrequired

github_reporequired

github_issue_numberrequired

zendesk_ticket_idrequired

organization_idrequired

Customer's PostHog organization group key, resolved at ticket creation. Null when unknown.

personrequired